1. Who We Are

Northern Beaches Coworking (ABN 60 368 962 309) is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. Information We Collect

We collect the following personal information:

•         Account information: Your name and email address.

•         Identity verification: A government-issued photo ID (driver's licence or passport) is sighted in person during your induction. We take a photo of your ID for our records and store it securely in our encrypted cloud storage (Microsoft OneDrive), accessible only to authorised NBCW staff. We retain this record for the duration of your membership and for up to 12 months after cancellation, after which it is permanently deleted. You may request earlier deletion by contacting hello@northernbeachescoworking.com.au.

•         Usage data: Records of your check-ins, access code usage, desk reservations, and visit history.

•         Payment information: Payment transactions are processed by Stripe. We do not store your credit card details. We retain records of transaction amounts, dates, and plan types.

•         Communications: Any enquiries, support requests, or messages you send us.

3. CCTV Surveillance

All Northern Beaches Coworking locations are monitored by closed-circuit television (CCTV). This is disclosed in accordance with the Australian Privacy Act 1988 (Cth). CCTV footage is collected for the purposes of security, safety of members, and protection of premises and equipment.

CCTV footage is stored securely and retained for a maximum of 30 days, after which it is automatically deleted unless required for an active investigation. Access to footage is restricted to authorised personnel and is only reviewed in the event of a security incident, reported theft, property damage, or where required by law.

4. How We Use Your Information

We use your personal information to:

•         Operate and manage your account and coworking access

•         Process payments and manage your membership or credit balance

•         Generate and deliver your daily access code

•         Communicate with you about your account, bookings, or service updates

•         Maintain the security of our premises and members

•         Comply with our legal obligations

5. Disclosure of Information

We do not sell, rent, or trade your personal information. We share your information only with service providers necessary to operate our platform, including:

•         Microsoft OneDrive: Encrypted cloud storage for member ID records. Access limited to authorised NBCW staff.

•         Supabase: Database and authentication infrastructure.

•         Vercel: Website hosting.

All third-party providers are required to handle your data in accordance with applicable privacy laws. We may also disclose your information where required by law or a court order.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our platform uses industry-standard encryption for data in transit and at rest. Access to personal data is restricted to authorised personnel on a need-to-know basis.

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations. When information is no longer required, it is securely deleted.

7. Your Rights

Under the Australian Privacy Act, you have the right to:

•         Request access to the personal information we hold about you

•         Request correction of inaccurate or outdated information

•         Make a complaint if you believe we have breached your privacy

To exercise these rights, contact us at hello@northernbeachescoworking.com.au. We will respond within 30 days.

8. Complaints

If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The current version will always be available at northernbeachescoworking.com.au/privacy. Continued use of our services after an update constitutes acceptance of the revised policy.

10. Contact

Northern Beaches Coworking

ABN 60 368 962 309

Email: hello@northernbeachescoworking.com.au